Avaya IQ
IQ
The IQ contact center reporting and analytics platform consolidates real-time data from Avaya customer-service solutions and enterprise business resources, to deliver insights into both customer and agent activity.
Get deep business insights
Ongoing, in-depth data analysis gives businesses a single, enterprise-wide view of the total customer and agent experiences. These insights can help managers make faster, better-informed decisions.
Keep your business on target
IQ reports are highly customizable, allowing companies to focus on the metrics that best relate to their long-term and short-term goals.
Get the power you need
IQ is available as an application, or as a turnkey hardware/software product for small and mid-sized businesses. It offers Web-based reporting that eliminates the need to manage a desktop application, and enhanced security, including granular permissions with links to LDAP for user authentication.
The IQ contact center reporting and analytics platform consolidates real-time data from Avaya customer-service solutions and enterprise business resources, to deliver insights into both customer and agent activity. It provides highly customizable reports, including dashboards that support cross-tab, drill down, and roll up for easy analytics. These outputs let managers relate activity to results, allowing them to make better-informed decisions that maximize contact-center efficiency.