Interactive Response  

Interactive Response
Product Overview
Interactive Response
Interactive Response allows businesses to automate telephone transactions, delivering enhanced service at lower costs. It can answer incoming calls, ask questions, and provide information using both synthesized and pre-recorded speech.
FEATURES
  • Deliver responsive service, 24/7
    Interactive Response allows businesses to provide superior customer service, accepting transaction and inquiries any time of the day or night, using a convenient voice interface.
  • Get fast ROI
    Automated service, open standards and application reusability help reduce costs, to deliver a faster return on investment.
  • Easy migration to IP and SOA
    Transferable platform licensing and the included Avaya Dialog Designer application give companies an evolutionary migration path to IP and Service Oriented Architecture.
     
     
Description
Interactive Response allows businesses to automate telephone transactions, delivering enhanced service at lower costs. This interactive voice response system can answer incoming calls, ask questions, and provide information using both synthesized and pre-recorded speech; and it takes input via spoken word, touch tones, dial pulse, or TDD (Telecommunications Device for the Deaf). It can be used:
 
  • In a stand-alone configuration, connected to a public switched telephone network either directly, or from behind an on-premises switch.
  • Within a contact center, to provide seamless integration from self-service to assisted service
  • With an outbound dialer to provide automated alerts and notifications.
  • With proprietary, open-standard, and custom applications.
  • With TDM- and VoIP-based switches.
  • As the VoiceXML browser for a VoiceXML-2.1-compliant application.
 
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