TSG Support
If you have questions or need support for elements of your TSG solution, please contact your account manager.
For remote programming support of moves, adds or changes (MACs) for your Avaya platform, please contact the TSG Expert Services Group at 866-939-4TSG or select "Services" on our contact page.
Strategic Partner Support
The Avaya website has a wealth of information for existing Avaya customers. The Avaya documentation site is a great reference for support information listed by product, user guides, software/firmware downloads and creating services requests.
For support questions for your Avaya platform, please refer to Avaya Support.
The International Alliance of Avaya Users' (INAAU) mission is to be the user's group for customers of Avaya products and services. Through their business partnership with Avaya, and partner organizations, INAAU influences product, service and policy direction for the benefit of the membership. The organization is a communication channel of education and information for its members. Click here for more information.
Support for Exteme Networks products can be found here.
Americas TAC (North America, South America, Canada and Asia-Pac)
3585 Monroe Street
Santa Clara, CA 95051
Toll free: 1-800-998-2408
Phone: 408-579-2826
Email: support@extremenetworks.com
Support for Juniper Networks products can be found here.
Juniper Networks Technical Assistance Center (JTAC)
For technical assistance issues:
Toll free: 1-888-314-JTAC (1-888-314-5822 - toll free, US, Canada, and Mexico)
Phone: 1-408-745-9500 (Outside the United States)
International TAC phone numbers for support on all products
Web: Case Manager (requires login)
E-mail: Juniper does not permit opening JTAC cases via email.